The agreement you accept at checkout.

This agreement is between Killer Outreach LLC ("Killer Outreach," "we," "us") and the business named at checkout or on the invoice ("you," "Client").

You accept it by paying through a Killer Outreach checkout link or an invoice that refers to it, or by signing it. It takes effect on the day of that payment. The plan, price, market, and any add-ons named at checkout or on the invoice are part of this agreement, and so is the criteria sheet you approve at kickoff.

The person who pays or signs confirms they have the authority to bind the business. You are buying this for your business, not as a consumer.

Where this agreement and the website disagree, this agreement controls. The Terms of Service and Privacy Policy cover the website, the calls, and the texts, and apply alongside it.

We work as your partner: we build relationships in your name with the people who decide on commercial roofs, and put held introductions on your calendar. An introduction is a first meeting between your estimator, or you, and a person who decides on a commercial roof: a property manager, a building owner, a business owner who owns the building, an industrial complex owner, a facility director. We build the list of accounts in your market that fit your criteria sheet and research each one before anyone reaches out. A real person, a US-based relationship builder, then contacts them in your name, from a number in your area code that shows your business name on caller ID. Every call is recorded and every outcome is logged.

When a prospect agrees to an introduction, we put it on your calendar, text them a confirmation, a reminder the day before, and a reminder the morning of, from that same number. With each introduction you get the research file: the building, the person and their role, what we learned before reaching out, and why they agreed to meet. You get one report every Friday with accounts reached, conversations, booked, held, and the recordings, and access to your board for as long as the engagement runs.

We make the introduction. You run it. We do not quote your prices, sell your work, or take any fee tied to a sale.

On the Research Plan we do the research and you make the contact. We deliver research files on buildings in your market. We do not call, text, or email anyone for you, book introductions, or promise a held number. Section 03 sets out the plan.

What you chose, and its price, are named at checkout or on the invoice. The unit is a desk. Rates are set per held introduction against what an introduction is worth to your business, agreed on the call, and written on the checkout or invoice you accept; that written figure governs. Prices are per desk, not per lead, per hour, or per call. A checkout or invoice that says Full Desk is one desk; one that says Exclusive Desk is two desks. A checkout or invoice that says "appointment" means an introduction.

Pilot. The price named at checkout, paid once. Five held introductions, with one dedicated US-based relationship builder working your market until the fifth is held. No setup fee. Outreach starts within five business days of payment and kickoff. Nothing is owed after the Pilot. If you move to a desk within 30 days of the Pilot's last held introduction, the desk's setup fee is waived. The Pilot does not include the market lock.

Market lock. Included with every desk, at no added charge. From your first desk payment and for as long as a desk of yours is active and paid, we do not run outreach for another commercial roofing contractor in the market named on your criteria sheet, and we put your desk first on surge pushes such as storms and seasons. Markets are claimed first come.

The Branch and the Desk. The monthly rate named at checkout or on the invoice, plus the setup fee named there. The setup fee is charged when the plan starts and again for each relationship builder you add later. The Branch is one dedicated US-based relationship builder working only your market and five held introductions a month. The Desk is two and ten held introductions a month. Each relationship builder you add adds five held introductions a month at the monthly rate named on the invoice, plus that builder's setup fee. Held introductions are averaged per quarter, as set out under The guarantee. The market lock is included. Month to month, with no minimum term. Programs across markets or divisions are quoted in writing on the same terms.

Research Plan. The monthly rate named at checkout or on the invoice, with no setup fee, charged month by month. Each month we deliver twelve research files, about three a week, on buildings in the market on your criteria sheet that fit it, and hold a 30-minute review with you at the end of the month on what happened with each file and which buildings come next. We contact no one for you on this plan, and it carries no held number. It runs month to month from the first payment, with no minimum term (section 09). While it is active, no other commercial roofing contractor in your market gets research files from us. It does not include the market lock. Instead, if another commercial roofing contractor in your market asks to start a Pilot, Branch, or Desk with us, we offer that plan to you first in writing, and you have ten business days to take it before we accept them. If you start a Pilot, Branch, or Desk within 90 days of your first Research Plan payment, one month's Research Plan fee is credited against the first charge of the new plan.

Add-ons, available on an active plan, at the amounts named on the checkout or invoice: Reactivation, Estimate Follow-Up, and Second Offer monthly, Storm Response per event. The Install (we build the outreach operation inside your business) is quoted in writing and invoiced in two halves.

Setup covers the market map and the account research, your number, your scripts, the calendar hookup, and the text sequences. For a builder added later, it covers hiring and training that builder on your criteria and the research for the buildings they will work. Each setup fee is paid once.

Booked. A date and time the prospect agreed to, on your calendar, confirmed by text. Every introduction starts here. A booked introduction is not what you pay for.

Held. The prospect, or the decision-maker on your sheet, was there at the agreed place and time, or on the call, for the introduction. This is what we sell, what we guarantee, and the only thing that counts toward your number. Held is about being there, not about what happened next. It also counts as held if your estimator was late, lost, or absent, if you rescheduled it after booking, or if no outcome is reported within 72 hours.

No-show. Confirmed, reminded twice, and not there. It does not count. We rebook it or replace it free, as many times as it takes.

DQ. An introduction that did not meet a criterion on your approved sheet before the month started, where the miss is a fact about the prospect at booking that the recording or the introduction itself can show. It comes off your count and is replaced free.

Replaced. We book another introduction at no charge, from the same campaign. A DQ and a no-show are both replaced.

Criteria sheet. The one-page list of who counts, which you approve in writing at kickoff and which stays fixed for each month.

Research file. One page on one building owned by a business or other organization in your market: who owns it, who manages it where that is public, what public records show about the roof, the reason to reach out now, and who to ask for. It is built from public records and business sources as of the day we pull them. We do not inspect roofs, and we do not research private homes or homeowners.

One guarantee: every introduction that counts toward your number was held, or it is replaced free. Three cases, three answers. These are the remedies, and they are the only ones.

Did not meet the criteria you gave us. Replaced free.

Confirmed, reminded twice, did not show. Rebooked or replaced free, as many times as it takes. A no-show never counts toward your number.

Met your estimator, qualified, did not sign. Held. That is your close rate.

Averaged per quarter. Your number is measured across each three-month period counted from your first outreach, not month by month: fifteen held introductions per period on a Branch, thirty on a Desk, and five more a month for each added builder. A slow month and a strong month even out. If the plan ends before a period is complete, the number for that period is the monthly number times the months that ran. The number is what the plan is built to deliver and what we report against every Friday. A period that comes in under it is reported with what we are changing; it is not a remedy under this agreement.

The guarantee holds while you keep the three conditions in section 07. If a condition lapses, the number pauses with it and resumes when the condition is back.

On the Research Plan. There is no held number, and the three cases above do not apply. The remedy is this: tell us within 14 days of delivery that a file is wrong on its face (the building is outside your market or does not fit your sheet, it was sold or re-roofed before we delivered the file, or the owner named is wrong) and we replace it free in the next delivery. A file that was right and did not lead to a meeting or a sale is not wrong.

A criterion belongs on the sheet if the prospect can answer it yes or no on a call, or the list data already says it: owns the building, manages it, or decides on the roof, or that person will be there; inside the service area on your sheet; property type, building size, roof age, roof system; role, such as property manager, building owner, business owner, industrial complex owner, facility director; agreed to a roof assessment or first meeting and not something else; not a current customer, no open bid from you, not on your do-not-call list.

Never a DQ: did not sign, wanted another bid, or "just wanted the assessment" (the offer was a roof assessment, and that is what they agreed to); budget, or where the roof sits in the capital plan, unless a budget question is on your sheet and we asked it; rude, difficult, or "not motivated"; changed their mind after booking (that is a cancel or a no-show, rebooked or replaced free, never counted); sold the building or hired another roofer after booking; your estimator was late, lost, or did not show; a criterion added after the booking or changed mid-month.

To claim a DQ, name the failed criterion within 72 hours of the introduction. We check the recording inside two business days. If it holds, the introduction comes off your count and the replacement is booked. If we never asked the question, that is our miss and it is replaced. If we asked and the prospect answered falsely, it is replaced anyway. The recording decides disputes. If more than a quarter of a month's introductions are marked DQ, we reopen the sheet together before the next one is booked.

Three conditions. They are the same three on the guarantee page.

Outcomes reported within 72 hours. Someone on your side tells us what happened on each introduction within three days: held, no-show, rescheduled, closed. One word by text is enough. An introduction with no outcome reported after 72 hours is counted as held. A no-show reported inside 72 hours is rebooked or replaced; one reported later is counted as held, because we can no longer replace it inside the month.

Criteria unchanged mid-month. The sheet you approve at kickoff is what we book against for the month. Change it in writing at the start of the next one.

Calendar open as agreed. The hours and the people you gave us at kickoff stay available. If the calendar closes, the number pauses with it.

Also at kickoff, within five business days of payment: the criteria sheet, the calendar we book onto (yours or your estimator's), the hours, the name of the person who takes the introductions, and permission to use your business name on caller ID and in the texts. Outreach starts within five business days of payment and kickoff, whichever is later; if kickoff slips, the start date moves with it. If a prospect complains to you about a call, tell us the same day and we handle it, including a permanent opt-out across every campaign we run.

On the Research Plan only the criteria sheet applies: we research against it, and you change it in writing at the start of a month. The monthly review is most useful when you tell us what happened with each file, but nothing pauses if you do not.

Payment is by card or US bank debit through our checkout, or by invoice. Prices are in US dollars and exclude any tax that applies.

Pilot. The Pilot price in full before outreach starts.

Desks. The setup fee and the first month are charged when you sign. Each following month is charged automatically on the same day to the payment method on file, at the monthly rate on your checkout or invoice, until the plan is ended under section 09. A Pilot that converts pays the same monthly rate with the starting setup fee waived. A builder added later is charged its setup fee and its first month when you ask for it, then monthly with the rest of the plan.

Research Plan. The first month is charged when you sign, with no setup fee. Each month after that is charged automatically on the same day to the payment method on file, at the monthly rate on your checkout or invoice, until the plan is ended under section 09.

Add-ons are charged monthly with the plan. The Install is invoiced in two halves as quoted.

If a monthly charge fails and is not cured within five business days, outreach and research deliveries pause; the paused days do not count toward your number.

No refunds. Fees are earned when they are paid. They are not refundable, in whole or in part, for any reason. That includes ending a plan early, a month that comes in under the number, an introduction that was held and did not lead to a sale, and a change of mind. If something we owe you has not been delivered, the remedy is the guarantee in section 05: we keep working at no added charge until it is. We may choose to give a credit or a refund in a particular case. We are never required to, and doing it once does not change this section.

Chargebacks. If you think a charge is wrong, email us first and we will answer within five business days. You agree not to dispute or reverse a charge with your bank or card company for fees that were due under this agreement. If you do, you owe us the amount reversed, any fee the payment processor charges us, and our reasonable costs of answering it, and we may pause or end the plan at once. We may give the bank or processor this agreement, your checkout record, the recordings, and the Friday reports to show the charge was valid.

Late amounts. Unpaid fees carry interest at 1.5% a month, or the highest rate the law allows if that is lower. You pay our reasonable costs of collecting them, including attorney's fees as the law allows.

Pilot. Outreach runs from the first outreach until the fifth introduction is held. An introduction that is booked and does not hold is rebooked or replaced until it does. The Pilot ends when the fifth is held, and nothing is owed after it.

Desks. Month to month from the first outreach, with no minimum term. Either of us can end the plan by email at least ten days before the next monthly charge; the month already paid runs to its end.

Research Plan. Month to month from the first payment, with no minimum term. Either of us can end it by email at least ten days before the next monthly charge; the month already paid runs to its end, and its files are still delivered unless you tell us in writing to stop. Fees paid are not refunded (section 08). If you were offered a plan first under section 03 and passed, and another commercial roofing contractor in your market then starts one with us, your Research Plan ends at the end of the month already paid, and nothing more is charged.

We may pause or end any plan at once, keeping fees paid, if payment is not cured, if you ask us to do something that would break telemarketing or recording law or ignore an opt-out, or if our staff are abused. You may end any plan at once if we materially fail to deliver and do not fix it within ten business days of your written notice. In that case no further fees are owed after the end date. Fees already paid stay non-refundable under section 08. On a Pilot, we finish the introductions still owed unless you tell us in writing to stop.

The market lock ends when your last desk ends, and the market is released.

You authorize us to say we are calling for your business, to show your business name on caller ID and in texts, and to describe your offer as written on the criteria sheet. You confirm that what you tell us to say about your business (licensing, insurance, warranty, the offer) is true, and that you will honor the offer with every prospect we book.

On our side: every list is scrubbed against the National Do Not Call Registry and the state registries that apply before a campaign starts; calls are placed in business hours in the prospect's time zone, and never outside 8am to 9pm; calls are recorded with the notice the law requires; opt-outs are honored across every campaign we run and kept on a permanent list; texts go only to people who agreed to an introduction and stop on STOP. We will change or stop any script line you ask us to. A person places the first call to every prospect and the calls that follow. The relationship builder assigned to your desk may, at their discretion and only where the law allows, have our AI assistant handle a follow-up, a confirmation, or a reminder; it identifies itself as an AI at the start of the call. No AI or prerecorded voice ever makes a first call. Tell us in writing if you want no AI assistant used on your desk, and none will be.

What happens at and after the introduction is yours: your estimator, your assessment and bid, your contract with the customer, and your own compliance from that point on.

On the Research Plan we reach out to no one. Any call, text, email, or visit to a person or building in a research file is yours: made in your name, under your own compliance with do-not-call, consent, recording, and state telemarketing rules.

Once you have your first booked introduction we may name your business as a client. We never publish your numbers or results without your written approval. You may name us as your outreach partner.

The introductions we book for you, the prospect details on them, and the research file that comes with each one are yours. You get the recordings of your booked introductions, your board for the life of the engagement, and an export of your introductions on request.

The market map and lists we build, our research on accounts that have not become introductions, our scripts, our text sequences, our outreach data, and the phone number are ours. The number is yours to keep at cost if the plan ends and you want it. We do not sell your data, we do not give your prospects to another client, and while a desk of yours is active no other commercial roofing contractor in your market gets our outreach.

Research files we deliver are yours to use inside your business, during the plan and after it ends. You do not sell or pass them to anyone outside your business. Our method, our underlying research, and buildings we researched and did not deliver to you stay ours.

You use the prospect data we hand you in line with the law that applies to you, including do-not-call and consent rules for any calls or texts you send afterward. How we handle personal information is in our Privacy Policy.

Each of us keeps the other's non-public information private and uses it only for this engagement: your criteria, customer lists, pricing, and results on one side, our scripts, lists, methods, and pricing on the other. This survives the end of the agreement.

The relationship builders and closers who work your campaign work for us. During the engagement and for twelve months after, you will not hire or contract them directly, or through anyone else, without our written agreement. If that happens, a placement fee of $10,000 is due.

We promise held introductions (on the Research Plan, research files) and the remedies in section 05, and nothing more. We do not promise that any prospect buys, signs, or pays, or any amount of revenue, profit, or return.

Numbers we share before or during the engagement, on a call, on this website, in a market takeoff, or in a report, are estimates for planning. That includes market size, close rates, what an introduction is worth, and what it would cost to do this work in-house. They are not promises, and you agree you are not relying on them.

Facts in a research file are what the public records and business sources showed on the day we pulled them. Records can be out of date or wrong, and we do not inspect roofs. The remedy for a file that is wrong on its face is the replacement in section 05.

Apart from what this agreement expressly promises, the service is provided as is, and we make no other warranty of any kind, express or implied.

Your only remedies are the ones in section 05 and your right to end the plan under section 09. Our total liability to you for everything arising out of this agreement or our services, whatever the legal theory, is capped at the fees you paid us in the three months before the claim arose. Neither of us is liable to the other for lost profits, lost business, or indirect, special, or consequential damages. These limits apply even if a remedy does not do what it was meant to do. They are part of the price: without them the price would be higher. They do not limit the fees you owe us, or any liability the law does not allow to be limited.

You are responsible for, and will defend us against, claims that arise from your services, your offer, your conduct at or after an introduction, or your use of the prospect data. We are responsible for, and will defend you against, claims that our calling or texting broke telemarketing law, where you followed the criteria sheet and what you told us about your business was true.

Neither of us is responsible for a delay or failure caused by things outside our reasonable control, such as carrier or network outages, storms, illness, or a change in the law. The affected dates move. The fees do not.

Talk first. If either of us has a claim against the other, we tell the other in writing by email and give thirty days to work it out before doing anything else.

Arbitration, not court. If that does not settle it, any dispute or claim arising out of or relating to this agreement or our services is decided by binding arbitration before one arbitrator, under the Commercial Arbitration Rules of the American Arbitration Association, seated in Atlanta, Georgia. Hearings may be held by video. The decision is final and may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section. This means neither of us can sue the other in court or have a jury trial, except as stated below.

One on one only. Claims are brought only in your own name and ours. Neither of us may bring or join a class, group, or representative action, and the arbitrator may not combine claims.

What can still go to court. Either of us may use small claims court for a claim that qualifies. We may go to court to collect unpaid fees or a reversed charge, and either of us may ask a court for an order to stop a breach of section 12. Those cases are brought only in the state or federal courts located in Fulton County, Georgia. Each of us accepts those courts and, as far as the law allows, gives up a jury trial.

One year. A claim must be started within one year of the day it arose, or it is barred for good.

Each of us pays our own attorney's fees and costs, except where this agreement says otherwise. Georgia law governs this agreement, without regard to conflict of law rules.

This agreement, the checkout or invoice that names your plan, and the approved criteria sheet are the whole agreement between us. It replaces anything said or written before it. Changes are made in writing, including by email. We may post an updated version of this agreement with a new effective date; for a plan already running, the update applies from the next monthly renewal after we send you thirty days' notice, and never changes the price or the number of a term already paid for.

Neither of us assigns this agreement without the other's consent, except to a buyer of the business. We are independent contractors. Notices go by email, to you at the address given at checkout and to us at hello@killeroutreach.com. Acceptance by checkout, by paying an invoice, or by electronic signature is as binding as ink. If any part of this agreement cannot be enforced, the rest stands. Sections 08 and 11 through 14 survive the end of the agreement.

Killer Outreach LLC
Atlanta, Georgia
hello@killeroutreach.com