FAQ
Everything people ask before they book.
If your question isn't here, book the 15 minutes and ask it on the screen share.
Questions
Straight answers.
What counts as a held appointment?
The prospect met the criteria you gave us, the appointment was on your calendar, and they showed up, in person or on the call. That's what you pay for. Nothing else counts.
What happens if they don't show?
Replaced free. Same if they didn't meet the criteria you set. If they showed up, qualified, and didn't buy, that's a held appointment and your close rate.
Is cold calling legal?
Yes, when it's done right. Every list is scrubbed against the federal Do Not Call registry and your state's registry before we dial. We call 8am to 9pm in the prospect's time zone, never outside it. Your company name and a number in your area code are on the caller ID. Details are on the compliance page.
Whose number shows up on the caller ID?
A number in your own area code with your company name on it. When they call it back, it rings where you tell us.
Where do the lists come from?
We build them to your criteria from property and business data. Homeowners in your zips, companies in your niche, whatever you sell to. You approve the criteria before we dial a single number.
Who makes the calls?
Our team, on our dialer, on a script we write with you. Every call is recorded. You can listen to any of them.
How long until you start dialing?
Setup takes about two weeks: the list, your number, the script, the calendar hookup and the text sequences. Then we dial.
Do I have to sign a contract?
No annual contract. The Pilot is 30 days and you owe nothing after it. Full Desk and Exclusive Desk are a three-month agreement to start, because a campaign takes that long to prove itself, then month to month. After the first three months you can stop any month.
How is this different from buying leads?
A lead is a name that filled out a form and got sold to four of your competitors. A held appointment is one person, on your calendar, who agreed to meet you and showed up. Never shared, never resold.
Do you only work with home services?
No. Anyone whose sales start with a call. Home services, trades, real estate, insurance, agencies, software. If you sell by phone or in person, we can book it.
Can I lock out my competition?
On Exclusive Desk, yes. One company per niche, per market, anywhere in the country. If a competitor asks for your market, they're told no.
What do I need to have ready?
A calendar, someone who can run the appointments, and your criteria for who's worth talking to. We build everything else.
Can I see it before I pay?
Yes. Book the 15 minutes and we'll share our screen and walk you through the live dial board. Real calls, real recordings, real dispositions.
Fifteen minutes. We'll show you the board.
Get on a screen share and we'll walk you through our live dial board. Real numbers, real recordings, real dispositions. If it looks like nothing, you've lost fifteen minutes.
Book the fifteen minutes